In the world of travel, what constitutes 'luxury'? It is a question that is frequently asked by those in the industry, but there is no single definition. For some, luxury is all about indulgence and absolute comfort, whether that means high thread count sheets and pillow menus or pampering spa treatments and a private chef; for others it’s about exclusivity - the feeling that they have privileged access to places most cannot go. Luxury may be measured by the facilities that are at one’s disposal, or it may be the experience of staying in beautiful, meticulously styled surroundings.
All of these are valid definitions, and all are ingredients of a five-star vacation. Indeed, our villas all offer these tangible properties, but at The Source, we believe true luxury goes beyond these.
In the last ten to fifteen years, terms like 'curated', 'bespoke', 'tailored' and 'customised' have increasingly come to be associated with all things exclusive and desirable. Why? Because it is the personalisation of any good or service that is the true mark of both rarity and luxury.
It is our ability to deliver truly personalised experiences, from start to finish, that makes our villa vacations truly luxurious.
Our Service Sets Us Apart
We often say we are a 'team of people caring for people' because service is at the heart of what we do, from your first contact to the moment we say goodbye. But unlike the efficient, standardised style of service one might receive from a well-known brand, we take genuine, personal care of our guests. From the admin team to the concierges and the household staff, we get to know our guests’ particular needs and wants, their likes and dislikes, and ensure that, together, we craft the perfect experience for them.
Many of our guests lead busy personal and professional lives, and what they most need is time: time to focus on their family and their friends. That’s why we go the extra mile to take care of all the details - so that they can be fully present, rather than distracted by thoughts of what they may need to do or organise.
Like the proverbial swan that appears to glide serenely over the lake, our guests receive a smooth and seamless experience, although below the water line (or behind the scenes) there is a bevy of unseen faces busily booking, coordinating, confirming and negotiating, so that our guests need not worry about the next meal or outing, because everything has already been taken care of.
In the Words of our Guests
Our guests, who have experienced our brand of service first hand, often explain it best. Comments from some recent guests include:
“Thank you so much for hosting and taking such good care of us. We had such a wonderful time. Farrah was such an incredible delight and support for us from start to finish. Thank you for everything!”
“We had the best time at Bristol Bliss! So grateful for the staff that did everything to make the most enjoyable & relaxing experience.”
“The house was gorgeous, pool was incredible, views and weather were amazing but the staff is what makes this villa 12/10! Jeffery and his team made us feel at home and part of his family from day one. So kind, generous, caring and on top of everything (!) our kids felt like royals all week long! Thank you for all the amazing memories.”
“The weather, the water, and the service were fantastic. Jai is superb! The kids of course loved his frozen drinks. He was so helpful and gave us so many great recommendations. But above all he is a kind, happy and great person to be around. We will miss him, this house, the view, and the island!”
“Our stay was nothing less than a fantasy. The morning coffees / green juice, looking upon crystal blue waters, and the constant special treatment was unforgettable. This has been a trip that will stay in our memories for a lifetime.”
Professional yet Personal
Our guests regularly praise the butlers, housekeepers, and chefs that take care of them throughout their stay. Each is chosen for their warm, caring personalities as well as their experience and qualifications. Throughout the year they receive ongoing training, delivered by professionals who have worked with aristocrats and royals, to ensure we deliver world-class service.
However, we also know that while some parties want discreet, formal service, others prefer to share lighthearted banter and have fun with the staff, so the style of service is always adapted to the individual guest. It’s one of the many ways that we personalise our service, from start to finish.
However, we also know that while some parties want discreet, formal service, others prefer to share lighthearted banter and have fun with the staff, so the style of service is always adapted to the individual guest. It’s one of the many ways that we personalise our service, from start to finish.
If you would like to experience the luxury of being taken care of by the team at The Source, get in touch with us today.
